ОТКРОЙТЕ ДЛЯ СЕБЯ недостающее звено: 25 способов порадовать клиентов Black Tie

DISCOVER The Missing Link: 25 Ways to Delight Customers with Black Tie Hospitality

• Autor: Pacanovsky, Bob
• Wydawnictwo: Black Tie Experience
• Rok wydania: 2023
• Liczba stron: 108
• Wymiary: 20.3 x 12.7 x 0.6
• Język: English: Published; English: Original Language; English
• ISBN: 9798987919804

Do you know what the Missing Link is that can delight your customers so they receive that first-class Black Tie Experience?Everyone talks about customer service. It brings people to your organization. And we think we know what that means. But to bring people back, we need to discover and implement the missing link that will increase loyalty, engagement, retention—and revenue.In this book, Bob Pacanovsky, seasoned speaker and trainer, shares 25 of his proven strategies to deliver Black Tie Hospitality techniques that create brand ambassadors for your organization.In this quick and easy read, you will discover: Common sense concepts on customer service and Hospitality that aren’t necessarily common practice in our economy today. How to make Hospitality an everyday habit for your organization. Black Tie Takeaways. There’s one at the end of every chapter and these help you focus on how to elevate the service you provide. Read all twenty-five of the ways at one time, or take one or two a week to discuss at your staff meeting or company training. Whatever you choose, make sure they are implemented and practiced to help your organization get to that “Black Tie” level of service and hospitality!Using and applying Bob’s concepts and Black Tie Takeaways can help any business strengthen its brand and build and maintain a loyal, devoted customer base. Incorporating his principles has helped me develop and train a staff dedicated to cultivating exceptional guest experiences. I encourage any business leader to take the time to read this book, apply the Black Tie Concepts, and watch your business transform.” —Stephanie Monastra, director, Conference Center, Kent State University at Stark